Delivery of Materials – Carroll’s Building Materials will make every effort to deliver materials on the agreed-upon date and time range. Due to the delivery nature of our business, an exact time of delivery cannot be provided and is not guaranteed. It is the responsibility of the customer to ensure that a representative is present at the delivery location to sign for the materials. The customer must provide accurate and updated contact information, including phone numbers and email addresses, to facilitate communication regarding the delivery. The customer understands and agrees that if no one is available to sign for the delivery, Carroll’s Building Materials may proceed with the delivery based on the instructions provided in this agreement. The purchaser is responsible for providing clear and safe access to the job site. If the access provided is unsuitable or unsafe, we reserve the right to refuse delivery. Any additional costs incurred due to unsuitable or unsafe access will be the responsibility of the purchaser. By not providing a representative at the delivery location, the customer releases Carroll’s Building Materials from any liability or responsibility for any damages, loss, or claims arising from the delivery, including but not limited to damages to property, materials, or equipment.

Curb Release – The customer may request a curb release, which allows Carroll’s Building Materials to unload materials at the designated delivery location without requiring a signature from a representative. By requesting a curb release, the customer acknowledges that they assume full responsibility for the delivery and any associated risks or damages. The customer agrees to indemnify and hold Carroll’s Building Materials harmless from any claims, damages, or losses, including property damage, arising from the delivery when a curb release has been authorized. Carroll’s Building Materials shall not be liable for any damage to property or premises caused during the unloading process.

Notification and Documentation – Carroll’s Building Materials will make reasonable efforts to notify the customer of the delivery status, including confirmation of delivery completion. Carroll’s Building Materials will document the delivery, including photographs or other relevant evidence of the delivered materials. By receiving these terms and conditions via text, email, Carroll’s Building Materials Website or in-person communication, the customer acknowledges and agrees that they are bound by the terms herein. No signature is required for these terms to be legally enforceable.

Dispute Resolution – In the event of any dispute or disagreement regarding the delivery, both parties agree to engage in good faith negotiations to resolve the matter. Any unresolved disputes shall be subject to the exclusive jurisdiction of the courts in Pinellas County.

Payment Obligations – The customer agrees to pay for all materials delivered by Carroll’s Building Materials as well as any applicable delivery fees, as outlined in the agreed-upon pricing or invoice. Payment for materials and delivery fees is due at the time of delivery unless a written terms of account agreement has been made with Carroll’s Building Materials. In the event of non-payment or late payment, the customer shall be responsible for any costs or fees associated with the collection of outstanding amounts, including but not limited to collection agency fees and legal expenses. Carroll’s Building Materials reserves the right to withhold any further deliveries until full payment has been received for all outstanding invoices. In the event of a dispute regarding the amount owed, the customer agrees to promptly notify Carroll’s Building Materials in writing and provide a detailed explanation of the dispute. Both parties agree to engage in good faith negotiations to resolve the matter. Furthermore, we reserve the right to recover these costs by any legal means necessary, including by placing a lien on the property where the material was delivered, subject to local laws and regulations.

Protection against Credit Card Chargebacks – In the event that the customer initiates a credit card chargeback related to the delivered materials, the customer must first notify Carroll’s Building Materials in writing and provide a detailed explanation of the reason for the chargeback. Carroll’s Building Materials reserves the right to dispute any chargebacks by providing relevant evidence of the delivery, including but not limited to delivery confirmation, signed delivery receipts, and photographic evidence. If the chargeback is found to be unjustified or in violation of these terms and conditions, the customer agrees to reimburse Carroll’s Building Materials for any costs or fees incurred as a result of the chargeback, including but not limited to bank fees, legal fees, and administrative costs. Carroll’s Building Materials reserves the right to take legal action to recover any costs or fees incurred as a result of unjustified chargebacks, and the customer agrees to be liable for all such costs and fees.